Introduction

Chilled Squirrel Proprietary Limited (Registration Number 2014/016572/07) ("Chilled Squirrel" and/or "us" and/or "our") respects your privacy and is committed to protecting it.

This Privacy Policy is intended to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used by us.

Certain pages on our website have been structured so that you can access our website without identifying yourself or revealing any personal information. However, should you wish to make full use of our website you will be required to register and provide us with personal information and accordingly we have made this notice readily available on our home page.

When you register:

You are responsible for maintaining the confidentiality of your password.

You agree to notify us immediately of any unauthorized use of your password and access to our website.

Definitions

"Personal Information" is as defined in the Protection of Personal Information Act 4 of 2013;

"Products" means and includes (but is not limited to):

"E-Bikes" being a conventional pedal powered bicycle to which an electronic motor and battery have been fitted and includes electric "fat bikes" and electric "mountain bikes"; and/or

Components utilised in the manufacture and/or customisation of E-Bikes such as electronic motors, batteries, LCD display/power consoles and safety thumb throttles; and/or

accessories such as battery chargers, handle grips, seats and branded clothing; and/or

any other products, components and accessories developed and/or supplied by us from time to time;

and "Product" means any of the Products, as the context may require;

"Services" means the provision of any services directly or indirectly associated with the manufacture and/or supply of the Products and includes (but is not limited to) providing advice on selecting the appropriate Product for you, converting a conventional pedal powered bicycle to an E-Bike, customising an E-Bike to your specifications and riding preferences and/or any other services developed and/or supplied by us from time to time;

"User" and/or "you" and/or "your" means any person who purchases our Products and/or engages our Services from time to time, including any parent(s) or legal guardian(s) of any minor or any legal guardian(s) of any person under any form of legal disability; and/or any person accessing any part of this website;

"this website" or "the website" or "Chilled Squirrel website" means www.chilledsquirrel.com and/or all sub-pages thereof excluding links to external sites.

Applicability

This Privacy Policy applies to the Chilled Squirrel website only. This statement is not applicable to other related websites not specifically included.

The Chilled Squirrel website may contain links to or from other sites ("linked sites") which are not governed by this Privacy Policy. Accordingly, Chilled Squirrel is in no way responsible for the content or the privacy and security policies employed by linked sites.

Chilled Squirrel will not share your personal information with those linked sites.

Types of information collected

When you register on the Chilled Squirrel website we need to collect certain information about you in order to provide you with the Products and/or Services you have requested. This information may include, but is not limited to:

Name;

Email address;

Contact telephone and mobile phone numbers;

Physical address for delivery;

Payment details.

The supply of personal information by you to Chilled Squirrel is voluntary and not mandatory. However, if you choose not to supply any personal information, certain consequences may naturally flow from such a refusal, such as preventing Chilled Squirrel from concluding or performing any contract with you, or preventing Chilled Squirrel from complying with one or more of its obligations in law.

Once you choose to register with Chilled Squirrel and provide us with personal information, it will be used for the purposes of supplying you with the requested Products or providing you with the requested Services and in conformity with the provisions of the Electronic Communications and Transactions Act 25/2002; and in compliance with the conditions for lawful processing of personal information in terms of the Protection of Personal Information Act 4/2103 (POPI) to the extent applicable.

We respect your privacy and undertake not to sell, rent or lease your personal information to others.

Certain non-personal information may be collected while you are using the website. This will comprise data about usage and service operation that is not associated with a specific personal identity. Chilled Squirrel may collect and use this non-personal information to evaluate how the Chilled Squirrel website is being used.

Most non-personal data is collected via cookies or other analysis technologies. The Chilled Squirrel website pages use cookies, web beacons and other technologies for data analysis and potential personalization of the website and services offered.

These technologies may vary, but in many cases may involve a small file stored locally on the computer used to access the Chilled Squirrel website, and may be used to store and collect information relating to your viewing and use of the Chilled Squirrel website. Information collected through cookies is used to create a profile of our users. A profile is stored information we keep on individual users that details their preferences, their use and request history and behavioral activity, and can minimise the need for you to re-enter information.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most web browser software is initially set up to accept cookies. You can reset your web browser software to refuse cookies or to indicate when a cookie is being sent. However, some parts of our website will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

Chilled Squirrel may collect your computer’s IP (Internet Protocol) address and domain name address, the identity of your Internet service or access provider, the type of web browsing software you use, your computer’s operating system, the URL of the web page from which you came to visit our website and the language you selected for your web browsing software (collectively referred to herein as clickstream data). We use these technologies to identify our users, to help diagnose problems with our server, and to administer the Chilled Squirrel website and the services offered thereon.

Chilled Squirrel needs and uses your personal information to provide you with the Products and/or Services you request and to help us better understand your needs and interests in the future.

Personal information given to Chilled Squirrel may be transferred across provincial and country borders for the purposes of data consolidation, storage and simplified customer information management.

Sharing of your information

Chilled Squirrel will not share personal information with any third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Social Media

Should you share the Chilled Squirrel website or any Chilled Squirrel content on any social media platform such as Facebook, Twitter, LinkedIn or Instagram your activity may be visible to third parties depending on your chosen privacy settings on the applicable social media platform(s).

It is important that you understand the terms and conditions (including the privacy policy) of each social media platform as such rules will apply to you. The privacy policy of such social media platforms will govern the information obtained from you by these social media platforms and the way it is used.

Chilled Squirrel ’s Social Media Platforms

Chilled Squirrel may operate various social media communities on platforms such as Facebook, LinkedIn, YouTube, Twitter and Instagram. When you connect with us via any such platform, we may receive personal information about you. The manner in which your personal information may be used will be set out in the applicable privacy policy of such social media platform. You should read the privacy policy in relation to each such social media platform together with this Privacy Policy.

Privacy preferences

Chilled Squirrel will not use your personal information for a different purpose than the one stated when you provided your data. You may opt out of communications about updated information, new services and marketing messages at any time.

Security

Chilled Squirrel undertakes to take all reasonable measures to protect the information you provide us.

Changes to this statement

Please note that these guidelines are subject to change at any time. Any such changes will be posted on this page. You are encouraged to review this Privacy Policy at the inception of each session.

General Provisions

This Privacy Policy is governed by the laws of the Republic of South Africa.

In the event of any dispute arising between you and Chilled Squirrel , you consent to the jurisdiction of the Western Cape High Court (notwithstanding that the quantum in the action or proceedings may otherwise be beyond the monetary jurisdiction of that court).

Chilled Squirrel may legally assign any of its rights and obligations under this Privacy Policy at any time without giving you notice.

Acceptance of policy

By using this website, or otherwise providing your personal information to Chilled Squirrel, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use the Chilled Squirrel website or provide any personal information to Chilled Squirrel.